Patient Callbacks: Identify Patient Needs AND High-Performing Staff
Gone are the days of patients leaving the hospital without follow-up calls. Callbacks are now common in hospitals throughout the United States.Callbacks help identify patient issues and have saved many lives. Callbacks also prevent readmissions. And, data often includes positive feedback about staff members. Patients constantly share this information, which may not be captured and shared. Callback contact rates, particularly when using a trusted partner, are significantly higher than paper