Call or Text Messages: Meeting Your Patient’s Needs

Live calls or automated messages – what’s best? It depends. If you’re focused on patient satisfaction, live voice calls are best, as a live person can listen and show compassion, which doesn’t happen with a robocall. But live calls cost more. If you just want data, automated callbacks can work. Other considerations include volume, age, and how the patient will respond.PREMEDEX has many solutions. Focused on satisfaction? Our team can have great conversations. They build a trusted relationship on