Moving from Good to Great: Patient Callbacks are Essential to Your Success

Moving the needle on HCAHPS scores can be challenging. Having timely actionable data is key, and the best time to capture data is during patient discharge follow-up calls. Post discharge callbacks are likely the “last point of contact” before the patient receives the HCAHPS survey and as such, the last impression needs to be a “lasting impression”! With the right system, patient feedback can identify service recovery opportunities and potential clinical intervention needs. CLICK HERE to see the