Data + People: A Powerful Combination to Deliver Quality Patient Experiences

Six years ago, our team was “enlightened” when entering the administrative offices of a Health System. We had been in healthcare since 2002 but focused on physician offices on the ambulatory care side, and had minimal involvement with hospitals. Speaking with hospital executives was new. Now, traversing the hallways, the red, green, and yellow metrics posted prominently within throughout executive suites immediately caught our eye. We quickly learned that these were patient satisfaction scores