Impacting HCAHPS Opportunities: Patient Follow-up Comments are Key

Having a system in place to capture, route, and track comments to “closure” is essential. And that system … that process … is best with people-centric solutions. Unlike technology-only solutions, the approach of “people talking to people” can provide significant opportunities to impact HCAHPS performance, because “people” can identify service recovery opportunities, based on emotions, voices, conversations and other factors.With PREMEDEX, service recovery and clinical intervention insights