“You Don’t Know What You Don’t Know”Learning More from Callbacks

You’ve heard the saying “you don’t know what you don’t know”. After a patient is discharged, without communication, there is no information available as to their compliance with the discharge instructions and other important aspects of follow-up care. Just a few years ago, patients could be discharged and the accountability for following the care plan rested squarely on the patient’s shoulders. Now, with value-based care, hospitals have dollars at risk and it is imperative to stay connected with