Post-Discharge Follow-up: The Impact on Patient Satisfaction

Consider this scenario. Two patients have been in the hospital for identical situations and coincidentally, have the same team of doctor and nurses during their stay. When they are discharged in the same timeframe, they are sent to their respective homes with a variety of information, including prescriptions, insurance documents, possible exercises and therapies and broader discharge instructions. Let’s consider the first patient, whom we’ll call John. John arrives home and settles into his “new