Patients vs. Scores: A Long-Term Strategy for Success

Recent client conversations pose an interesting scenario – what DRIVES better performance … improved scores or overall patient loyalty? In a time of regulatory governance that is forcing hospitals to improve their efficiency via financial penalties, it’s no surprise that many “strategic” decisions all center on “improving a score”.But what REALLY drives better results? According to The Advisory Board Company, longer term performance improves dramatically where the primary focus is on the patient