The Value of Positive Patient Experiences
It’s often said that people are quick to complain, yet less eager to share a positive experience. In fact, based on a recent study from American Express, people will share a story about poor service almost 50% more often than they will share story about good service.And so, how does that translate to a patient experience? Certainly, it stands to reason that people are likely more sensitive to “service” especially when it comes to their health and well-being. In fact, based on a study from the