High Patient Satisfaction Scores can Significantly Boost Hospital Revenue
The healthcare industry is transforming into consumer-based market much like any other business. Hospitals can improve their revenue not by cutting costs, but by focusing on superior patient experience. Research from Accenture has found that U.S hospitals who deliver “superior” customer experience achieve net margins that are 50 percent higher, on average than those of hospitals providing “average” customer experience. Consumers select a hospital based on where they can get the best possible