Twice as Nice: The REAL Value of Patient Follow-ups

Every day, more emphasis is placed on healthcare organizations and individual providers being accountable for the quality of patient care. And, much of this emphasis is managed, and actually governed, by quantified feedback from patients after an instance of care. Simply put, patients are routinely surveyed about their perceptions and experience after a medical appointment and after a hospital visit. And those responses have a direct impact on the evaluated performance and financial viability of