PREMEDEX News & Views | Reduce Readmissions and Improve HCAHPS Scores

6190 Powers Ferry Road 

Suite 310

Atlanta, GA 30339


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February 28, 2019

Have you heard of Zappos?  Have you ordered anything from them?  They are awesome and offer free returns, good prices, and are known for having INCREDIBLE service. In particular, Zappos places a very high value on the conversations that are had each day over the phone...

February 21, 2019

Six years ago, our team was “enlightened” when entering the administrative offices of a Health System. We had been in healthcare since 2002 but focused on physician offices on the ambulatory care side, and had minimal involvement with hospitals. Speaking with hospital...

February 13, 2019

Moving the needle on HCAHPS scores can be challenging.  Having timely actionable data is key, and the best time to capture data is during patient discharge follow-up calls.  Post discharge callbacks are likely the “last point of contact” before the patient receives the...

February 8, 2019

Live calls or automated messages - what’s best? It depends. If you're focused on patient satisfaction, live voice calls are best, as a live person can listen and show compassion, which doesn’t happen with a robocall. But live calls cost more. If you just want data, aut...

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