PREMEDEX News & Views | Reduce Readmissions and Improve HCAHPS Scores

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NEWS & VIEWS

March 28, 2019

Dollars are shifting to real-time patient engagement programs that contain actionable data. While the regulatory environment requires the HCAHPS survey be conducted, it does not limit the use of the captured insights. In fact, a big part of the regulation is intended t...

March 21, 2019

Managing your post-discharge call program is essential if you’re looking to reduce readmission rates, improve staff recognition, and raise HCAHPS scores. Timely callbacks from trained professionals help patients feel comfortable enough to give honest and accurate refle...

March 14, 2019

You’ve heard the saying “you don’t know what you don’t know”.  After a patient is discharged, without communication, there is no information available as to their compliance with the discharge instructions and other important aspects of follow-up care.  Just a few year...

March 7, 2019

Having a system in place to capture, route, and track comments to “closure” is essential.  And that system ... that process ... is best with people-centric solutions. Unlike technology-only solutions, the approach of "people talking to people" can provide significant o...

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