Perhaps now more than ever, hearing positive feedback is motivational, especially in healthcare. With so many challenges in the current environment that directly impact ongoing operations, both in terms of bandwidth as well as necessary decisions around reduced staffing, the benefits of “good stories” can sometimes be a temporary or long-term boost to caregiver morale.
Here are some comments from patients after a recent hospital stay:
“I had a terrible experience with blood clots and nausea. My care team of four nurses and even one housekeeper never left my side during the night. Thank you for your care and concern.”
“When the discharge desk was backed up, my on-duty nurse skipped her break to take me to my son’s car. I can’t thank her enough.”
“I was in intermittent pain during labor, and I appreciate the staff being attentive to my needs and offering medication only as needed and ultimately deciding the right time to shift to a c-section delivery.”
This is a small sample of the many positive comments that the PREMEDEX team receives from hundreds of conversations every day with our client’s patients. This type of feedback has direct benefit to regulatory measurements, but more importantly, it has a profound positive impact on individual caregivers as they strive to deliver the very best patient care possible.
However, to get feedback – hospitals and practices have to communicate to patients. And that takes time and people, which may be in short supply in the current environment. That’s where PREMEDEX can help. Our team works as an extension of hospital clients throughout the nation, connecting with patients every day to check on their well-being and providing feedback to caregivers if there are issues. A patient outreach program has direct benefits to the organization. Perhaps the greatest benefit is motivating the healthcare team for the efforts to serve more patients.