Below are some communication methods regularly used in modern healthcare:
It matters based on the purpose of the outreach. When thinking about a patient communications strategy, healthcare providers should embrace a plan that includes various communications methods that are well-timed based on the stage and needs of patient care. For instance, a text message works well to let a patient know that their prescriptions are ready. Quick … to the point … timely. In contrast, a phone call from a live, trained professional is the best method for follow-up after a patient is discharged from a hospital stay, and especially within 24 hours after discharge. Timely … specific to that patient’s situation … personal … with the ability to capture feedback and take action as necessary. This is especially true if the patient is less mobile and limited in their ability to react to an automated message.