Attention Healthcare Providers: Patients Want to Hear from You

In the midst of a global crisis that is being addressed but also continues to take its toll, there is an abundance of updates … and yet, there is a perceived void in the most important outreach of all … that direct, one-to-one, care provider to patient communication that individuals desire.  With efforts to stem the ebb-and-flow spread of the virus, especially among the most vulnerable, healthcare organizations and service providers have appropriately limited access to facilities and homes, which by definition can further isolate people from their families, their friends, and equally important, their care providers.  It is challenging for all, and yet, there continues to be a gap in timely, regular communications and outreach to check on patients’ well-being and for follow-up from any recent healthcare events.

 

Hope is on the horizon with the initial rollout phases of the COVID-19 vaccine.  And even with the most aggressive efforts to bring this vaccine to patient populations, people have experienced numerous challenges in understanding the process and even taking the steps to schedule appointments.  Long wait-times on the phone … assuming you can even get connected … and uncertainties about follow-up needs and reminders are unfortunately magnifying broader challenges that have existed for some time.  One fundamental solution for this situation and many others starts with a robust effort to connect with people – to check on their well-being, to follow-up from a telehealth or in-person visit, to confirm they have their medications … and so much more.  This human touch can significantly improve individual confidence and overall satisfaction (which is and will continue to be a very important measure of performance for healthcare providers and organizations).

 

Still, providers and systems are challenged to connect directly … one-to-one … with the many patients that they serve.  Why?  Because the demands of organizational efficiency combined with an appropriate priority on current in-patient needs will always supercede the important need to connect with patients for general well-checks and other purposes.  But in the modern economy, there is a quick, turn-key solution that solves this issue and addresses the patient need.  It starts with embracing trained professionals and advanced technology that can serve as a seamless extension of formal healthcare organizations.  In a sense, these capabilities help hospitals and care providers connect with patients proactively which has a tremendous impact on satisfaction and performance.

 

That describes PREMEDEX.  With our trained team of clinical and non-clinical professionals, we can help you meet the growing needs of patients to hear from their care providers.

 

Contact PREMEDEX today to learn more.