When things are challenging beyond any scenario that formal training or experience may have provided, the power of feedback – positive reinforcement from patients – can make a huge impact on healthcare systems and caregivers as they navigate through their daily routines. Let’s consider these actual quotes from patients who recently had a hospital stay:
These are just a sample of many comments that patients have quickly provided when asked about their experiences with care providers during an office visit or after a hospital stay. And the improvements in performance can be tied back to positive experiences. More importantly, such feedback has a profound personal impact on healthcare professionals as they move through their days that can sometimes be physically and emotionally exhausting. But in many situations, nursing teams never get this type of feedback.
You have to connect first. Simply put, hospital systems and physician practices should start or enhance their efforts to connect with patients. Medical challenges inherently bring uncertainty which is magnified in times such as what the world is experiencing. An robust communications program reassures patients about their needs as well as encouraging them to schedule office visits and to proceed with elective procedures. From the business perspective, outbound communications will stimulate revenue growth which is severely challenged as a result of the global pandemic.
A patient communications program is essential. And it can start quickly … in a matter of days. That’s where PREMEDEX can help. Our team of trained professionals connect with thousands of patients every day on behalf of client hospitals throughout the nation. Using powerful tools and robust protocols customized to each hospital’s needs, the PREMEDEX team captures patient feedback and also alerts care teams to potential issues.
Patient feedback is no longer optional. It’s essential to the long-term viability of healthcare organizations at every level. Contact PREMEDEX to learn how you can start connecting with your patients today.