Numerous changes in the healthcare industry have required a more intentional focus on patient feedback, and more importantly, patient satisfaction.  Specifically, hospitals can now receive special incentives for exceptional performance, but can also be penalized for poor results based on patient feedback scores. In many cases, such penalties can hurt financial performance that directly impacts innovation, staffing and other essential elements of a patient care program.

 

PREMEDEX helps hospitals and physicians connect with their patients to capture their perspectives on recent hospital stays or office visits, as well as to address any potential issues that may arise after they have been a discharge or appointment. The PREMEDEX team talks with thousands of patients every day, and offers encouragement for their well-being while also capturing essential information that is automatically transmitted back to clinicians to help them monitor their patient’s health.