Case Study: Care Coordination

6190 Powers Ferry Road 

Suite 310

Atlanta, GA 30339


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Case Study: Care Coordination

July 13, 2014


PROFILE: Large privately-owned, multi-specialty physician group serving Georgia, Alabama and Tennessee.


OBJECTIVE: Improve the communication between care providers, payors and patients regarding the impact of care coordination, including improvements in ED utilization and other services.


CHALLENGE: The care coordinator encountered numerous obstacles to effective program management – including overall size of patient population, inconsistent data formats and related access, lack of automated processes – resulting in delays and inconsistent patient information.


SOLUTION: The PREMEDEX platform – using cloud-based technology – assigns unique patient identifiers to streamline updates from many sources.  Automated data feeds are scheduled to import patient encounter updates in a timely manner.  Smart queues automatically sort patient care requirements based on high-priority cases.  Cases are segmented based on risk scores, which drive timing and form of communications.


RESULTS: Initial feedback indicates a significant improvement in process efficiency, largely attributed to automated data feeds and the implementation of real-time patient encounter dashboards.  More timely, relevant patient interactions have resulted from coordinated updates managed through the PREMEDEX platform.


Download PDF - PREMEDEX Case Study - Care Coordination




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