Case Study: Readmissions Reduction

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Atlanta, GA 30339

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© 2019 PREMEDEX

Case Study: Readmissions Reduction

October 30, 2014

PROFILE: Large, multi-location hospital providing general medical and surgical services,

 

serving patients in a metropolitan area in the southeast United States.

 
OBJECTIVE: Improve patient satisfaction and overall performance by addressing high readmission rates among disease-specific,  high-risk patients at two locations in the hospital organization. 


CHALLENGE: Existing tools and processes were ineffective to allow for timely, efficient follow-up with discharged patients.  Readmission rates were very high and growing, specifically among patients identified as a high-risk for readmission.  For patients treated for a  heart-related issue or a total hip/knee replacement procedure, over 1-in-5 were readmitted during the period of evaluation. 


SOLUTION: Working in collaboration with PREMEDEX, the hospital implemented a patient follow-up program at two locations, focusing exclusively on patients with a high-risk for readmission.  Post-discharge outbound patient calls are targeted within  24-48 hours of discharge, using PREMEDEX care coordinators and the PREMEDEX platform.  


RESULTS: Early results at these two locations are significant, as readmission rates for these high risk patient populations have improved by 75% - 90%, resulting in improved performance and higher patient satisfaction. 

 

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