Leaving the Hospital? Success Starts with Post-Discharge Patient Follow-up
January 24, 2019
The discharge process is extremely important. Every hospital invests countless hours into many workflows and staff as patients leave the hospital. And now, Medicare and commercial payers have “upped the ante” to drive quality outcomes with new Transitional Care Management (TCM) billing codes (CPT99495 and 99496) that offer higher reimbursement. In summary, a timely office visit allows the physician to see that patients are recovering, following instructions and taking their medications. While patient care is the primary driver, the distinct business incentives of reimbursements and avoiding readmissions are a "win-win" for patients and healthcare professionals. Every hospital should focus on a solid Transitional Care Management (TCM) Program.
But hospitals must call the patient within 48 hours of discharge. And they must identify eligible patients and document the contact. And then the appointment must be scheduled within 7 to 14 days. And finally, hospitals must capture these interactions, and ensure records can be managed and transferred.
This process may seem daunting, but the positive impacts are simply too great to ignore. And there is a way to make it happen … quickly and efficiently … and that starts with a trusted partner who will implement and manage your discharge follow-up program.
Drive better outcomes for your patients … and for your hospital. Contact PREMEDEX to learn how you can improve patient experience with post-discharge follow-up.