Moving the needle on HCAHPS scores can be challenging. Having timely actionable data is key, and the best time to capture data is during patient discharge follow-up calls. Post discharge callbacks are likely the “last point of contact” before the patient receives the HCAHPS survey and as such, the last impression needs to be a “lasting impression”! With the right system, patient feedback can identify service recovery opportunities and potential clinical intervention needs.
CLICK HERE to see the impact of the PREMEDEX Post Discharge Management program.
And the impact of these calls can move your team from good to great. Here is a sample of actual data collected from a discharge callback program.
A proven patient engagement program from PREMEDEX ensures thorough follow up with every patient and provides actionable, real-time data to make improvements and “Move You from Good to Great”.
Contact us today to learn how we can help you go from "good to great".