Telehealth represents a category of innovative healthcare services that engage patients from the comfort of their home. “Telehealth encompasses a broad variety of technologies and tactics to deliver virtual medical, health, and education services. Telehealth is not a specific service, but a collection of means to enhance care and education delivery,” (CCHPCA.org).
These services can include live video, mobile health, remote patient monitoring and electronic transmission of medical documents. Equally important in the age of accountability for healthcare providers, telehealth has proven to increase patient satisfaction and engagement because patients can conveniently access information and connect with their care providers practically at the tip of their fingers.
Telehealth is currently deployed in these areas and others, including:
Chronic disease management and monitoring
Physical and occupational therapy
Consumer and professional education
A key component of telehealth services are live callbacks. There are often many constraints that allow a patient to attend an in-person follow-up visit such as lack of transportation or time, and without prompt attention to potential concerns, an unplanned readmission can occur. Patients have reported higher satisfaction rates from callbacks from live representatives (vs. a robocall). Live callbacks also give care providers better insights to the patient’s home environment which helps ensure they are taking the necessary steps for recovery.
Learn how PREMEDEX accelerates improved patient care and patient satisfaction with our patient follow-up solutions. Contact us today to learn more.