For some people, the challenges of a pandemic are exponentially greater. Already faced with chronic conditions or recovering from a recent illness, some find themselves completely and indefinitely confined to the place where they are existing. That could be a home, or a temporary facility, or a hotel, or a cabin. Wherever they may be, the days and weeks and months that pass likely find the walls becoming a bit closer and the space becoming a bit tighter. Unprecedented times create unique challenges.
A friendly voice can help. Connecting with people on an individual basis typically has a significant positive impact on everyone’s coping mechanisms. In the case of healthcare, that sentiment could never be more powerful and needed as in this current state. People need reassurance that their unique medical challenges are not unnoticed, and that their care providers are still focused on helping their patients maintain their regimes and their well-being through these challenging times. This article published by Stanford Medicine shows the lifelong commitment of physicians to their patients through formal training and personal discipline. Compassion and empathy in healthcare is a lifetime commitment.
However, friendly voices cannot be heard if there is no outreach. Physicians and healthcare providers are always busy. And in today’s world of advanced technology, there are numerous platforms that automate the effort to connect with patients. Still, people connect with people. People respond to an individual outreach much better than a text message or email. The healthcare conundrum lies in the fact that individual resources are likely fully committed to existing responsibilities, yet there is a strong gap and need to connect with patients, especially in the current environment.
Healthcare systems and individual providers need to commit to patient outreach for many reasons. First, a proactive approach will help physicians see more and help more, which fundamentally motivates and inspires medical professionals … helping people. Equally important from the business of healthcare, connecting with patients will improve overall performance in terms of revenue and patient satisfaction. Now more than ever, providers need to find a way to let friendly voices connect and be heard.
PREMEDEX can help. Our team of trained professionals help client hospitals and private practices connect with hundreds of patients every day. Using data feeds from our clients and personalized phone conversations, we provide the reassurance to people across the nation that their well-being continues to be at the forefront of priorities of their healthcare team. And we help people connect with care providers to schedule appointments so they can get the help they need.